Privacy Policy

1. Introduction

Tilt Tower ("Tilt Tower," "we," "us," or "our") operates a casino hotel comprising hotel suites, a ground-floor casino, dining venues and this website, tilttower.online. This Privacy Policy explains how we collect, use, disclose and safeguard information when you book a hotel suite, visit our casino floor, or otherwise interact with our casino hotel services online or in the tower.

2. Information We Collect

• Contact details provided when booking a hotel suite or casino hotel event, such as name, email, phone number and address.
• Identity and age-verification details required for casino floor access, as gaming law requires all casino hotel guests to be verified.
• Payment information processed for hotel stays, casino deposits, dining reservations and other tower purchases.
• Loyalty activity, including hotel stays and casino play history, used to personalize your Tilt Tower experience.
• Technical data such as IP address, browser type and cookies collected through this website (see our Cookie Policy).

3. How We Use Your Information

• Process hotel suite reservations, casino membership applications and dining bookings.
• Verify eligibility to enter the casino floor and comply with gaming regulations.
• Personalize offers across our hotel and casino programs, including suite upgrades and casino invitations.
• Communicate confirmations and updates related to your casino hotel visit.
• Improve the safety and operation of the tower, the hotel floors and the casino floor.

4. Sharing Of Information

We do not sell personal information. We may share information with payment processors, identity-verification providers required for casino access, regulatory authorities overseeing gaming operations, and service providers who help run hotel operations, marketing and this website. Any third party handling casino hotel guest data is bound by confidentiality obligations.

5. Data Retention

We retain hotel booking records and casino activity logs for as long as necessary to comply with gaming regulations, tax obligations, and legitimate business needs of the casino hotel, after which information is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information held by Tilt Tower. To exercise these rights regarding your hotel or casino profile, contact us using the details below.

7. Security

We maintain administrative, technical and physical safeguards designed to protect personal information collected through our hotel, casino floor and website from unauthorized access, loss or misuse.

8. Children's Privacy

Our hotel and casino services are intended for guests aged 21 and older. We do not knowingly collect personal information from minors, and casino floor access is strictly age restricted.

9. Changes To This Policy

We may update this Privacy Policy periodically to reflect changes in our hotel operations, casino regulations, or legal requirements. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Questions about this Privacy Policy or your data held by our casino hotel can be sent to [email protected] or by mail to 1 Tilt Tower Plaza, Lake Marlowe.